If a user has trouble with an AICC course, there are some steps you should take to locate the issue.
First, verify that the course settings are correct. Go to Resources > Maintain Learning Resources screen, search for the course, and edit it. Go to the On-Line tab.
Ensure that the Compatibility/Compliance Model field is set to AICC-HACCP Compliant Resources.
Ensure that the Score Model field is set to The resource will score itself as complete.
Different score models may be supported, but this setting should be used for troubleshooting.
In the Resource Links section of the screen, look at the Location field. Ensure that the link shown here is the proper link for the course.
If you have made any changes to the course setup, click the Save button to save them prior to beginning your test.
Click the Test button by the Location field to review the course.
Clicking the Test button will create an enrollment in the course. You will need to drop the enrollment on the screen that follows after clicking the Test button.
The course will launch in one window, and the system will launch an additional course audit window. Both windows will pop-up, and one may hide the other since they are independent of one another.
The audit window will immediately begin collecting data from the course. You will see the window display a loading icon every two seconds during this data collection process.
There are four key areas to the auditing screen:
The starting link to the course shows the URL of the actual course after the LMS has appended AICC transaction information or other data that is part of the Beginning Link. This link data can be copied from the text box using the clipboard, and may be valuable to course developers.
Status Information is found just under the toolbar. This section reflects the course status, score, time, enrollment ID, and session ID information as processed by the LMS. While data collection is active, these values will update every two seconds. As you navigate the course, take quizzes, or finish the course, you should see these values change. If the values do not change, there is likely a problem with the course communication to the LMS.
The results of the AICC data that are collected are listed on the Communication tab. The responses produced by the LMS will be labeled as AICC Result. Those transactions requested by the course will be labeled as AICC Put.
The communication will sort so that the most recent transactions are listed first. Each transaction is stamped with the time from the server. As you navigate the course, you will see the list of transactions grow and change. To review the data in more detail, you may wish to pause data collection so you can scroll through the communication results without the screen refreshing. To pause data collection, click the Pause button in the top toolbar. The system will stop automatic collection of data. To resume collection again, click the Resume button.
Navigating to this tab will automatically pause data collection.
Navigating to this tab will automatically pause data collection.
The data on the Communication tab will export as a text file, whereas the other two will export into Excel format.
Once the enrollment is dropped, data collection is no longer valid. The system cannot collect data from a dropped enrollment. You may relaunch the course or close the audit window at this point. Drop your enrollment in cases where you would like to start fresh with the course with no prior book mark or score information or if you’d simply like to clean the enrollment from your own training plan.
Course Won’t Start
Course Isn’t Tracking Completion
Course Isn’t Tracking Score
No Data in the AICC Communication
If a user has trouble with a SCORM course, there are several steps you should take to troubleshoot the issue.
Go to Resources > Maintain Learning Resources, search for the course, and edit it. Once the course is open, go to the On-line tab.
Under Tracking Options, ensure that the Compatibility/Compliance Model field is set to SCORM 1.2/2004 Compliant Resource.
Ensure that the Score Model for the course is set to The resource will score itself as complete.
If any changes have been made to the course structure since the original upload, you may need to initialize the manifest. To initialize the manifest, expand the SCORM options and click on the Initialize Manifest button at the bottom.
When you click Initialize Manifest, the system will display a warning box. Click OK to continue.
The Initialize Manifest Process ensures that the SCORM database definition for the course is aligned with the structure in the SCORM course files (imsmanifest.xml and other definition files). This translates to bookmarking, quiz structure, and scoring.
You should use Initialize Manifest when a course content update includes one of the following:
It is not necessary to complete the initialize manifest process if the course content changes were just text updates or graphic changes within pages. If no structural changes were made to the content, then you just need to upload the new course files through the course wizard.
If structural changes were made in the course content, and the Initialize Manifest process was not run, the course may have unpredictable behavior in terms of bookmarking or final quiz scoring. It could also affect course completions if they are score-dependent. It will not affect completions if the course is sending the completion and the resource is set to Score Model resource will mark itself complete.
It is important to note that the Initialize Manifest Process will not affect completed enrollments. However, it will clear out the course status for all Incomplete enrollments, and all session transaction data for incomplete enrollments will be lost. Users who have begun the course (but not yet completed it) will be bookmarked back to the first page of the course.
If you have made recent changes to the course or the course simply is misbehaving, you may want to test the course by having the LMS run an audit session. To begin an audit session, look at the Resource Links section of the On-line tab and find the Location field. A Test button appears immediately to the right of this field as shown below:
Click the Test button to begin the audit session with the LMS.
The course will launch in one window, a client-side SCORM window will open, and the system will launch an additional course audit window. All three windows will pop-up, and one may hide the other since they are independent of one another. The audit window is shown below:
The SCORM Client Logging Window is shown below:
The audit windows will immediately begin collecting data from the course. You will see the window display a loading icon every two seconds during this data collection process.
There are four key areas to the auditing screen.
Status information is found just under the toolbar. This section reflects the course status, score, time, enrollment ID, and session ID information as processed by the LMS. While data collection is active, these values will update every two seconds. As you navigate the course, take quizzes, or finish the course, you should see these values change. If the values do not change, there is likely a problem with the course communication to the LMS.
You can open/review the IMSMANIFEST file by clicking the View Course Manifest File link to the right of the title.
The client side audit window shows all the SCORM calls made from the course to the SCORM API. As the SCORM course calls the LMSCommit() SCORM API functions, that data will be transmitted to the LMS and will be visible on the Communication detail audit.
The results of the SCORM data that are collected are listed on the Communication tab. In general, the IEE 1433 XML SCORM communication will be displayed. The communication is in XML format, so that it can be reviewed by a course developer.
The system will collect data every two seconds, which may cause the screen to flicker as the data is refreshed. To review the data in more detail, you may wish to pause data collection so you can scroll through the communication results. To pause data collection, click the Pause Collection button in the toolbar. The system will stop automatic collection of data. To resume collection again, click the Resume Collection button.
Navigating to this tab will automatically pause data collection.
Navigating to this tab will automatically pause data collection.
The data on the Communication tab will export as a text file, whereas the other two will export into Excel format.
Once the enrollment is dropped, data collection is no longer valid. The system cannot collect data from a dropped enrollment. You may wish to relaunch the course or close the audit window at this point. Drop your enrollment in cases where you would like to start fresh with the course (with no prior book mark or score information) or if you’d simply like to clean the enrollment from your own training plan.
Course Won't Start
Course Isn't Marking Completion
Course Isn't Tracking Score
No Data in the SCORM Communication
This function allows administrators to troubleshoot issues with online courses.
Go to Tools > View Session Transactions in the Administrator's Console. The following screen will appear:
Under Name/Employee Number, begin typing a user's last name or Employee Number, and click to select the correct one from the drop-down when it appears.
In the Resource field, begin typing the resource title or open the drop-down box to view all online resources that the selected user has accessed. Select the desired resource.
The screen will refresh with your search results.
On the Session Data tab, each unique number under Session ID represents a different launch of the resource.
If the course shows as complete but there is no score, the user must retake the assessment.
If the course shows a score but is marked Incomplete, the user did not achieve a passing score and must retake the assessment.
If the course is a SCORM course, the following data will display on the SCORM Data tab:
The Interactions tab will show you how the user responded to individual questions on the assessment, if applicable.
Click Export in the top toolbar to export the data to an Excel file.